Tenacity

Retaining the Clients you worked so hard to acquire

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Who We Are

Years of providing Value to Partners

0

In protected revenue for our client partners

$ 0 B++

Unique Solutions tailored to meet your specific expectations

0

Countries

0

Published books

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Why Invest in Client Retention?

2 %

Increase in customer retention impacts

PROFIT

The Same As Cutting Cost By

10 %

(Forbes)

80 %

Of companies believe that they deliver superior client experience, but only

8 %

Of their clients agree with them

(Bain & Co)

96 %

Of dissatisfied customers don’t complain-They just walk away and you’ll never know why

(Invesp)

5 X

More cost to successfully attract a new client versus keeping an existing client

(LCE Research)

5 %

increase in retention-

25 %

(Harvard Business School)

Where We Have Delivered

Global diversified services management firm, reported at an annual meeting of their shareholders that the implementation of Clients for Life^®had yielded a

profit increase >

$100M

A large healthcare system began their relationship with Tenacity^® Inc. with an average annual retention rate of 89% and has reached a level of

Retention Rate

97.2%

25:1

After implementing Clients for Life^®, the overall return on investment, calculated against the baseline retention for a large healthcare system

Client Retention Impact Calculator

Calculate how much revenue Tenacity can help you retain

Our 3 Guiding Principles

There are three areas Tenacity^® Inc. focuses on to assure your firm can retain and grow the clients you cannot afford to lose. It is our Clients for Life^® client retention process.

We are confident that our proven Clients for Life^® client retention process will result in increased revenue by protecting and growing those clients you worked so hard to acquire.

TESTIMONIALS

One of the risks for any company is that when things are going well and no one is complaining, it's too easy to allow yourself to get focused on something else. This type of client intervention refocuses us back on clients. That is the absolute best thing you can have happen in the marketplace… because they will help you sell new clients.

[This process] has caught the attention of several major firms in the outsourcing industry. In this age, the idea of a process or system that results in clients who continue for years and years is captivating.

We were Tenacity's first client. For over twenty-five years their processes have allowed us to gain insights into our client's expectations and perceptions that we wouldn't have gotten otherwise. We consider them an invaluable resource and intend to remain a client for life.

As an added note -- in my close to 30 years of business leadership, I have been involved with many customer retention initiatives. This is, without doubt, not only the best, but quite literally the only effective end to end approach I have ever seen.

The client retention process forms the bedrock of our account management process. It’s been a critical component in establishing a culture puts customers first and has resulted in the industry’s best customer retention rate.

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