Who We Are
Why Invest in Client Retention?
Increase in customer retention impacts
PROFIT
The Same As Cutting Cost By
(Forbes)
Of companies believe that they deliver superior client experience, but only
(Bain & Co)
Of dissatisfied customers don’t complain-They just walk away and you’ll never know why
(Invesp)
More cost to successfully attract a new client versus keeping an existing client
(LCE Research)
increase in retention-
(Harvard Business School)
Where We Have Delivered
Global diversified services management firm, reported at an annual meeting of their shareholders that the implementation of Clients for Life® had yielded a
profit increase >
$100M
Retention Rate
97.2%
25:1
Client Retention Impact Calculator
Calculate how much revenue Tenacity can help you retain
Our 3 Guiding Principles
First, we take time to Assess. This process is critical to understanding the customer value perception and the corresponding impact of retention on your profitability.
“We will tell you what your clients will not”.
Tenacity® will interview the key stakeholders that can hire, fire, or influence the decision.
This principle is focused on four solutions in creating value. They are:
Right Clients/Right Terms®
Lessons Learned and Warning Signs
It is these warning signs that will alert your company to those clients that are at risk so action plans can put in place.
Web of Influence®
Expectations
Technical Delivery
And culminates with your unique & tailored
Client Interaction Map for Execution