Who we are

Trusted Leader in Client Retention and Growth

Tenacity® Inc., founded in 1987 and headquartered in Medina, Ohio, is a leading client retention organization dedicated to helping businesses strengthen, retain, and expand their most valuable client relationships. With over three decades of industry expertise, we have partnered with organizations across various sectors, providing proven strategies that drive long-term success.

Our proprietary Clients for Life® client retention process is a structured, data-driven approach designed to identify key retention risks, enhance client engagement, and maximize profitability. This methodology currently safeguards more than $23 billion in client contracts worldwide, demonstrating our ability to help businesses maintain stability and drive sustainable growth.

At Tenacity®, we go beyond conventional client management by integrating deep analytical insights, strategic relationship mapping, and proactive retention techniques. Our approach ensures that businesses not only keep their most critical clients but also develop stronger, more profitable partnerships that stand the test of time.

The Numbers Behind Tenacity's Success

  • EXPERIENCE
  • Unique solutions
  • Our promise to improve profitable growth
EXPERIENCE

45

Countries

EXPERIENCE

36

Years of providing Value to Partners

EXPERIENCE

4

Published books

Unique solutions

9

Unique Solutions tailored to meet your specific expectations

Our promise to improve profitable growth

$23B++

In protected revenue for our client partners

Why Choose Tenacity?

Proven Client Retention Expertise

Our Clients for Life® process protects over $23 billion in contracts, helping businesses boost profitability and client loyalty.

Strategic, Data-Driven Approach

Using tools like FreshEyes® Review and Web of Influence®, we identify risks, strengthen relationships, and ensure long-term success.

Decades of Industry Leadership

With 120+ years of combined experience, our team has helped companies increase retention rates to 97.2% and drive sustainable growth.