Trusted Leader in Client Retention and Growth

Tenacity® Inc., founded in 1987 and headquartered in Medina, Ohio, is a leading client retention organization dedicated to helping businesses strengthen, retain, and expand their most valuable client relationships. With over three decades of industry expertise, we have partnered with organizations across various sectors, providing proven strategies that drive long-term success.

Our proprietary Clients for Life® client retention process is a structured, data-driven approach designed to identify key retention risks, enhance client engagement, and maximize profitability. This methodology currently safeguards more than $23 billion in client contracts worldwide, demonstrating our ability to help businesses maintain stability and drive sustainable growth.

At Tenacity®, we go beyond conventional client management by integrating deep analytical insights, strategic relationship mapping, and proactive retention techniques. Our approach ensures that businesses not only keep their most critical clients but also develop stronger, more profitable partnerships that stand the test of time.