Firms who invest in their people by enrolling them in The Tenacity Center programs and other activities will be positioned to significantly elevate the organization’s skills and experience higher rates of client retention and contract renewal.
The focal point of the Client Retention Mobile Learning is an internet accessible family of self-learning products built on the Rali platform. Rali is the leading online authoring tool transforming educational content and intellectual property into a “gamified format providing inspiring and engaging learning experiences.
The account management processes embedded in Clients for Life client retention process focus on:
1) an expectations-based value creation model,
2) nurturing professional relationships,
3) managing the technical aspects of the service and delivering innovation. A common language and built in accountability are created allowing companies to dramatically increase both client satisfaction and retention.
Interested executives can learn more about the Tenacity Center and the Digital Badge in Account Management by accessing our White Paper. If you become convinced, as we are, that your company will benefit from improving relationships, and ultimately getting better at keeping the clients you’ve worked so hard to get, you will want to subscribe to the Digital Badge in Client Retention.