The Clients for Life® retention process is a formalized, proven, and transferable process.
Let's Look at the Numbers:
0%
of companies believe they deliver superior client experience, but only 8% of their clients agree.
(Bain & Co.)
0%
of dissatisfied customers don’t complain—They just leave, and you never know why.
(Bain & Co.)
0%
increase in customer retention impacts profit the same as cutting cost by 10%.
(Invesp)
0%
increase in retention = 25% increase in profitability.
(Harvard Business School)
0X
cost to successfully attract a new client versus keeping an existing client.
(LCE Research)
Why Invest in Client Retention?
5%
Average increase in client retention
10:1
ROI by implementing Tenacity
10%
Saving of current client revenue
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Our Clients
Case Studies
Where We Have Delivered
Global diversified services management firm, reported at an annual meeting of their shareholders that the implementation of Clients for Life® had yielded a
Profit increase >
100M
A large healthcare system began their relationship with Tenacity® Inc. with an average annual retention rate of 89% and has reached a level of
Retention Rate
97.2%
25:1
After implementing Clients for Life®, the overall return on investment, calculated against the baseline retention for a large healthcare system.
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Client Retention Impact Calculator
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