The Clients for Life® retention process is a formalized, proven, and transferable process.
Let's Look at the Numbers:
0%
of companies believe they deliver superior client experience, but only 8% of their clients agree.
(Bain & Co.)
0%
of dissatisfied customers don’t complain—They just leave, and you never know why.
(Bain & Co.)
0%
increase in customer retention impacts profit the same as cutting cost by 10%.
(Invesp)
0%
increase in retention = 25% increase in profitability.
(Harvard Business School)
0X
cost to successfully attract a new client versus keeping an existing client.
(LCE Research)
Why Invest in Client Retention?
5%
Average increase in client retention
10:1
ROI by implementing Tenacity
10%
Saving of current client revenue
Testimonials
See what clients say about us.
Ralf J. Salke, RN, BSN, CCHP-A
Vice President of Operations
Clients for Life has been an industry changer for my company, for my employees and for me and how we approach and retain business now and going forward. Using Clients for Life has helped our organization retain clients for over 25 years in our industry. Being committed to the Clients for Life processes helps us better understand our client’s needs and better prepares our organization for the next “game changer” for our clients. Any one organization not having some type of plan for acquiring and maintaining new business is already behind others using Clients for Life.
Division President
Sodexo USA
One of the risks for any company is that when things are going well and no one is complaining, it's too easy to allow yourself to get focused on something else. This type of client intervention refocuses us back on clients. That is the absolute best thing you can have happen in the marketplace… because they will help you sell new clients.
Joseph Vales
Cuppa Joe
This process has caught the attention of several major firms in the outsourcing industry. In this age, the idea of a process or system that results in clients who continue for years and years is captivating.
Phil Blair
Manpower
As an added note -- in my close to 30 years of business leadership, I have been involved with many customer retention initiatives. This is, without doubt, not only the best, but quite literally the only effective end to end approach I have ever seen.
Lisa Galanti
Executive Vice President and Managing Director Fitzgerald & CO, an IPG company
We were Tenacity's first client. For over twenty-five years their processes have allowed us to gain insights into our client's expectations and perceptions that we wouldn't have gotten otherwise. We consider them an invaluable resource and intend to remain a client for life.
Emdeon
E.V.P. & Chief Marketing Officer
The client retention process forms the bedrock of our account management process. It’s been a critical component in establishing a culture that puts customers first and has resulted in the industry’s best customer retention rate.
Rasaun Robinson
VP of Sales
I’m serious when I say you changed the Strategic direction of our team, and helped us with the real value of account management.
Our Clients
Case Studies
Where We Have Delivered
Global diversified services management firm, reported at an annual meeting of their shareholders that the implementation of Clients for Life® had yielded a
Profit increase >
100M
A large healthcare system began their relationship with Tenacity® Inc. with an average annual retention rate of 89% and has reached a level of
Retention Rate
97.2%
25:1
After implementing Clients for Life®, the overall return on investment, calculated against the baseline retention for a large healthcare system.
Calculator
Client Retention Impact Calculator
Calculate how much revenue Tenacity® can help you retain